PRIVACY POLICY
Last updated: 17/09/2024
Witchcraft Elements (“we”, “us”, or “our”) operates the website witchcraftelements.co.uk (the “Site”). This Privacy Policy explains how we collect, use, and share your personal information when you visit or make a purchase from the Site. We are committed to protecting and respecting your privacy in compliance with the UK GDPR and other applicable data protection regulations.
1. Information We Collect
When you visit our Site, we collect different types of information to improve your experience, process your orders, and provide better services. We may collect:
- Personal Identification Information: This includes your name, billing and shipping address, email address, phone number, payment information, and other details necessary to process your order.
- Device Information: This includes data such as your IP address, browser type, time zone, and cookies that help us understand how you interact with the Site.
- Order Information: This includes your purchase history, items ordered, payment details, and delivery information.
- Communication Data: Any communication you send us via email, contact forms, or customer service inquiries.
2. How We Use Your Information
We collect and use your personal data to:
- Process and fulfil your orders, including confirming your order, processing payments, shipping products, and delivering order updates.
- Communicate with you about your account, your order, and any promotions or offers (with your consent).
- Improve and optimize the functionality of our Site and services.
- Prevent fraudulent transactions, manage risks, and comply with legal obligations.
- Provide customer support and respond to inquiries or complaints.
3. Sharing Your Information
We may share your personal information with third parties to help us process your orders and improve our services. These third parties include:
- Service Providers: We use third-party providers for payment processing (e.g., PayPal, Stripe), shipping (e.g., Royal Mail), and website analytics (e.g., Google Analytics). They have access to your data only to perform specific tasks and are obligated not to disclose or use it for any other purpose.
- Legal Requirements: We may share your information if we are required to by law, regulation, or legal request.
- Business Transfers: In the unlikely event of a merger, sale, or acquisition, your personal information may be transferred as part of the business assets.
4. Your Rights
Under the UK GDPR, you have the following rights regarding your personal data:
- Right to Access: You can request a copy of the personal data we hold about you.
- Right to Rectification: You can ask us to correct any inaccurate or incomplete data.
- Right to Erasure: You can request that we delete your personal data, subject to legal requirements.
- Right to Restrict Processing: You can request that we limit the processing of your data in specific circumstances.
- Right to Data Portability: You can request that your personal data be transferred to another service provider.
- Right to Object: You can object to the processing of your data in certain situations, including direct marketing.
To exercise these rights, please contact us at witchcraftelements@gmail.com,
5. Data Retention
We will retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy unless a longer retention period is required by law. We may keep order information for tax and accounting purposes, but we will not keep personal information longer than necessary.
6. Cookies
Our Site uses cookies and similar technologies to provide essential functionality, improve user experience, and analyse website traffic. Cookies are small files stored on your device that help us remember your preferences and optimize your interaction with the Site.
You can manage your cookie preferences through your browser settings. However, disabling cookies may affect the functionality of the Site.
7. Security
We take appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, or loss. While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. Any updates will be posted on this page, and we encourage you to review it regularly.
9. Contact Us
If you have any questions or concerns about this Privacy Policy, or if you would like to exercise your rights regarding your personal data, please contact us at:
Witchcraft Elements
3 Pine Hill Close, Rise Park Nottingham NG5 9DA